We’re supporting children in Scotland
Any Questions?
Please check our help section or get in touch with our Customer Service team:
Email: help@scottishchildrenslottery.com
Telephone: 0330 123 3951
Standard geographic rates apply for Landlines. Mobiles may vary.
We’ve compiled a list of the questions we’re asked most often.
If your question isn’t included here, or if you need to speak to us about something else altogether, please contact our Customer Service team using the details on the left or email help@scottishchildrenslottery.com, and they’ll do their best to help get everything sorted.
For subscriptions taken out from September 2022, you’ll find all your details in your welcome email or letter. If you need any help, simply call us on 0330 1233951.
If you subscribed before 2022 or have bought a ticket for an individual draw then you can log in to your account by using this link here. If your email or password are not being recognised, please contact Player Support. If you have forgotten your password, please click the forgot link to reset.
If you have to change any details, please contact Player Support on 0330 1233951
We will email and pay you automatically if you win, you don’t need to check anything Details of winners and winnings can be found here. If you want more information please contact us on 0330 123 3951
Winnings will arrive in your bank account within 14 days from “MBC ELM Limited”.
We appreciate your support in helping children in Scotland and over £9 million has been raised thanks to your help. If your thinking of leaving us, please call us on 03301233951 or email help@scottishchildrenslottery.com
Please see our responsible gambling page for more information here.
20% of every ticket goes to the Jackpot Community Trust. This is regardless whether The Scottish Children’s Lottery makes a surplus after prizes and operating/marketing expenses. Over £9 million has been distributed to date from players. You can see some of our most recent grants here.
Please get in touch here.
